Managed
Technology Services (MTS)

1. Infrastructure Management

IVIS takes full ownership of your IT infrastructure—whether on-premises, in the cloud, or in hybrid environments. From provisioning and patch management to system monitoring, performance tuning, and capacity planning, we ensure your infrastructure is secure, optimized, and always available. Our team manages network devices, servers, databases, and storage across distributed enterprise environments.

2. Application Monitoring & Support

We provide end-to-end operational support for mission-critical applications, including ERP, CRM, custom software, and SaaS platforms. Our MTS framework includes application health monitoring, log analysis, version control, performance diagnostics, and user support to ensure seamless user experiences across departments and locations.

3. Managed Cybersecurity

Security is embedded into every layer of our services. IVIS offers 24/7 threat monitoring, intrusion detection and response, firewall and SIEM management, endpoint protection, and access control. Backed by our Security Operations Center (SOC), we proactively identify and neutralize risks before they impact your organization—all aligned with global compliance frameworks like ISO 27001 and SOC 2.

4. User & Device Management

Our MTS teams handle enterprise-wide identity, device, and access management. This includes provisioning user roles, integrating with SSO systems, managing laptops and mobile devices, enforcing MFA policies, and enabling secure remote access—ensuring your workforce remains productive and protected across environments.

5. IT Helpdesk & Ticketing

Get real-time resolution through our multilingual helpdesk, available 24/7. We manage incidents, service requests, password resets, and escalation workflows using ITIL-aligned processes and automation. Tickets are tracked and resolved according to SLA, with full visibility through customizable dashboards.

6. Disaster Recovery & Backup Services

IVIS designs and manages high-availability environments and business continuity frameworks. We implement backup strategies, configure automated failover systems, and conduct regular recovery drills to ensure your critical data and applications are always recoverable—minimizing downtime and data loss during unexpected events.

7. Vendor & License Management

Say goodbye to expired licenses and unmanaged third-party dependencies. IVIS offers centralized management of software assets, vendor SLAs, license renewals, and vendor compliance. We handle coordination with third-party support providers, software publishers, and cloud vendors to reduce overhead and ensure alignment.

Every offering is delivered through an integrated service model backed by real-time reporting, enterprise-grade SLAs, and continuous improvement cycles. Whether you're running a single site or managing IT across continents, IVIS's Managed Technology Services scale with your business—securely, intelligently, and efficiently.

Modern enterprises face mounting complexity across IT environments—aging infrastructure, escalating security risks, skill shortages, and constant pressure to perform at scale. At IntelliVersal (IVIS), we don’t just manage your technology—we transform it into a strategic asset. Here's how we solve some of the most persistent challenges faced by enterprise IT teams:

1. From Reactive to Proactive IT Support

Traditional IT operations are often overwhelmed by reactive troubleshooting—where issues are resolved only after they disrupt operations. This leads to downtime, user frustration, and escalating costs.

IVIS Solution:

We implement always-on, proactive monitoring across your infrastructure, applications, and endpoints. Our systems detect anomalies in real time, alert support teams automatically, and even resolve common issues through automation—ensuring incidents are prevented before they impact your business.

2. Eliminating Toolset Fragmentation

Disjointed tools and platforms across departments often create visibility gaps, integration failures, and inconsistent performance—especially in global enterprises.

IVIS Solution:

We unify your tech stack through centralized dashboards, API-driven integrations, and cross-platform visibility. Whether you're using SAP, Odoo, Oracle, Azure, or hybrid systems, IVIS ensures all tools work together in a synchronized, transparent, and secure environment.

3. Closing Internal Skill Gaps

Enterprises often struggle to retain specialized IT talent across domains like cybersecurity, cloud infrastructure, database optimization, and compliance. This leads to bottlenecks and operational risks.

IVIS Solution:

Our Managed Technology Services give you on-demand access to certified engineers, security analysts, DevOps experts, ERP specialists, and helpdesk professionals—without the overhead of hiring. You get the right expertise at the right time, backed by enterprise SLAs.

4. Simplifying Cybersecurity Management

Security threats are growing in sophistication and volume. In-house teams often lack the time, tools, or visibility to stay ahead of attacks and ensure compliance across regions and frameworks.

IVIS Solution:

We embed cybersecurity into every layer of your IT operations. From endpoint protection and firewall configuration to threat intelligence, SIEM, and SOC response, we continuously monitor, defend, and audit your environment—aligned with HIPAA, ISO 27001, GDPR, and more.

5. Scalable IT That Matches Business Growth

Many enterprises find their legacy infrastructure can’t keep up with rapid business growth, acquisitions, or digital transformation goals.

IVIS Solution:

Our services are designed for scale. We deploy cloud-native and hybrid environments that grow with your organization. Need to add 1,000 new users or expand to a new data region? Our flexible infrastructure, automation pipelines, and dynamic provisioning ensure you’re ready before the need arises.

6. Controlling Costs Without Sacrificing Quality

In-house IT teams can become resource-intensive—especially when spread thin across projects, support, and security operations. Enterprises need to reduce costs while increasing service reliability.

IVIS Solution:

We offer flexible service models—fixed monthly SLAs, usage-based billing, or dedicated team allocations—that let you control costs without sacrificing performance. Through automation and strategic outsourcing, you reduce overhead while elevating reliability and service quality.

At IVIS, solving enterprise IT challenges isn’t just about technology—it’s about outcomes. We align our Managed Technology Services with your business goals, compliance mandates, and operational models—so your IT infrastructure isn’t just managed… it’s transformed.

IVIS delivers Managed Technology Services that are not just technically robust—but strategically tailored to the unique needs of every industry. Our ability to align infrastructure, platforms, and security with specific operational demands enables us to support a wide range of sectors with precision, compliance, and scale.

Below are just a few examples of how IVIS MTS solutions empower different industries to operate with confidence and continuity:

Financial Services

Banks, insurance providers, fintech startups, and investment firms operate under tight regulatory scrutiny and demand uninterrupted service availability.

IVIS Impact:

• 24/7 infrastructure monitoring to prevent downtime during trading hours

• Secure, audit-ready environments compliant with SOC 2, PCI-DSS, and ISO 27001

• End-to-end support for ERP, risk engines, loan origination, and portfolio systems

• Centralized user and access management across global branches

Manufacturing & Industrial

With high dependencies on production systems, IoT devices, and ERP integration, manufacturing firms require real-time operational visibility and resilient systems.

IVIS Impact:

• Managed infrastructure spanning plant networks, MES, and SCADA systems

• Real-time monitoring of production lines and predictive maintenance

• ERP (e.g., SAP, Odoo) uptime management for procurement, inventory, and operations

• Network segmentation, access control, and disaster recovery support

Healthcare & Life Sciences

Hospitals, clinics, diagnostic labs, and biotech organizations must protect patient data, ensure system reliability, and comply with HIPAA and other mandates.

IVIS Impact:

• HIPAA-compliant infrastructure and encrypted backups for EMR/EHR systems

• 24/7 helpdesk and support for telehealth, appointment, and imaging platforms

• Endpoint protection and identity controls across clinical devices

• SLA-driven uptime for critical applications like patient portals and lab systems

Logistics & Supply Chain

Real-time visibility, GPS tracking, route optimization, and warehouse systems all rely on stable, connected platforms that require proactive IT operations.

IVIS Impact:

• Cloud-based infrastructure for WMS, TMS, and last-mile delivery systems

• High availability and load balancing for peak seasonal traffic

• ERP/CRM support for supply chain orchestration and vendor portals

• Geo-distributed failover for global logistics hubs

Retail & eCommerce

Omnichannel retailers and digital marketplaces depend on seamless application uptime, integrated customer experience platforms, and real-time analytics.

IVIS Impact:

• 24/7 application monitoring and support for PoS, CRM, and eCommerce platforms

• Identity management for staff and customer access across regions

• Cybersecurity shielding against DDoS and payment fraud threats

• Unified dashboards for inventory, orders, and customer insights

Government & Public Sector

Agencies need stable IT environments, citizen-facing service portals, and strict adherence to compliance and data residency laws.

IVIS Impact:

• Managed hybrid infrastructure for regional cloud sovereignty

• Secure authentication and user provisioning for government staff and departments

• Transparent, auditable logs for public accountability and legal mandates

• Continuous system updates, patching, and threat monitoring for civic platforms

At IntelliVersal (IVIS), we design Managed Technology Services with security and compliance at the core—not as an afterthought. Our architecture, tools, and processes ensure that your data, users, and systems are protected against evolving threats while meeting the most stringent industry regulations.

At IntelliVersal (IVIS), trust isn’t just built on promises—it’s earned through proven results, deep expertise, and an unwavering commitment to operational excellence. Our Managed Technology Services are trusted by global enterprises across sectors because we consistently deliver resilience, performance, and partnership at scale.

Here’s why leading organizations—from financial institutions and manufacturers to healthcare systems and public sector agencies—choose IVIS as their long-term technology partner:

Decades of Technical and Operational Experience

With a legacy rooted in enterprise IT architecture, ERP systems, and infrastructure engineering, IVIS brings over a decade of hands-on experience delivering robust, large-scale technology environments. Our teams include certified architects, cybersecurity analysts, infrastructure engineers, ERP experts, and DevOps specialists with deep cross-industry exposure.

Proven Global Delivery Footprint

We have successfully deployed and managed IT operations across 12+ countries, supporting clients with globally distributed workforces, regional data mandates, and multilingual support needs. Whether you’re expanding to new regions or consolidating legacy systems, our delivery frameworks scale with your enterprise.

Dedicated Transition & Onboarding Teams

We understand that transitioning to a managed service provider can be complex. IVIS simplifies this with dedicated onboarding teams that assess your environment, build migration plans, mitigate risks, and execute seamless handovers—without business disruption. Our onboarding playbooks are tailored to your industry, compliance needs, and operational model.

Enterprise-Grade Service Level Agreements (SLAs)

Performance is measurable—and we’re fully accountable. Our SLAs are tightly aligned with your KPIs, covering ticket response times, uptime percentages, threat resolution windows, backup cycles, and more. Monthly SLA dashboards and quarterly review sessions ensure full transparency.

Scalable from Mid-Market to Global Enterprises

Whether you operate with 25 endpoints or 25,000 devices across continents, our MTS architecture and support model adapts to your scale. Our modular approach ensures you only pay for what you need—while retaining the ability to expand rapidly when your business grows.

Technology-Agnostic, Compliance-Embedded Solutions

We don’t force platforms—we work with what works for you. Our teams are fluent in Odoo, SAP, Microsoft, Oracle, AWS, Azure, and more. Our security-first mindset means all services are delivered with ISO 27001, HIPAA, SOC 2, and GDPR alignment from day one.

Long-Term Partnerships, Not Just Contracts

IVIS goes beyond service delivery. We build relationships grounded in business alignment, risk transparency, and continuous improvement. We become an extension of your IT leadership team—proactive, consultative, and invested in your success.

Our development team works tirelessly to enhance the platform's performance, security, and functionality, ensuring it remains at the cutting edge of innovation.

Each update is thoroughly tested to guarantee compatibility and reliability, and we provide detailed release notes to keep you informed of new features and improvements.

Users can participate in beta testing programs, providing feedback on upcoming releases and influencing the future direction of the platform. By staying current with updates, you can take advantage of the latest tools and features, ensuring your business remains competitive and efficient.

Our support team is available 24/7 to assist with any issues or questions you may have, ensuring that help is always within reach.

Additionally, we offer a comprehensive knowledge base, including detailed documentation, video tutorials, and community forums where you can connect with other users and share insights.

We also provide regular updates and new features based on user feedback, ensuring that our platform continues to evolve to meet your needs.